Contact us

Medi-Cal Customer Service

If you have questions or need help, call:

Phone: 1-800-260-2055
TTY: 711
Hours: 8:30 a.m. to 5 p.m., Monday through Friday.
Email: CallCenterManagement@scfhp.com

DualConnect Customer Service

If you have questions or need help, call:

Phone: 1-877-723-4795
TTY: 711
Hours: 8 a.m. to 8 p.m., 7 days a week
Email: ContactDualConnect@scfhp.com

To enroll in Santa Clara Family Health Plan DualConnect (HMO D-SNP):

Phone: 1-888-202-3353
TTY: 711
Hours: 8 a.m. to 5 p.m., Monday through Friday

Providers

Providers or provider office staff call:

Phone: 1-408-874-1788
Hours: 8:30 a.m. to 5 p.m., Monday through Friday.
Email: ProviderServices@scfhp.com

SCFHP Office Location

6201 San Ignacio Ave.
San Jose, CA 95119
Phone: 1-408-376-2000
Map and driving directions

Mailing Address:
PO Box 18880
San Jose, CA 95158

Business Hours:
8:30 a.m. to 5 p.m., Monday through Friday

SCFHP Blanca Alvarado Community Resource Center

Conveniently located in the Capitol Square Mall at North Capitol Avenue and McKee Road in San José.

408 North Capitol Avenue
San José, CA 95133
Phone: 1-408-874-1750
Hours: 10 a.m. to 5 p.m., Monday through Friday
Email: BlancaAlvaradoCRC@scfhp.com

SCFHP South County Community Resource Center

Serving: Gilroy, Morgan Hill and San Martin
Programs offered: Application Assistance for Covered California or Medi-Cal (by appointment only).

150 Leavesley Road
Gilroy, CA 95020
Phone: 1-408-963-4200
Hours: 9 a.m. to 5 p.m., Monday through Friday
Email: SouthCountyCRC@scfhp.com

Media/Press

Media writers and editors call:

Phone: 1-408-680-3175
Hours: 8:30 a.m. to 5 p.m., Monday through Friday.
Email: MediaRelations@scfhp.com

mySCFHP Member Portal and App

Call Customer Service:

SCFHP Medi-Cal: 1-800-260-2055 (TTY: 711)
Monday through Friday, 8:30 a.m. to 5 p.m.
Email: CallCenterManagement@scfhp.com

SCFHP DualConnect: 1-877-723-4795 (TTY: 711)
7 days a week, 8 a.m. to 8 p.m.
Email: ContactDualConnect@scfhp.com