Terms and conditions
These terms and conditions were last updated in July of 2023.
Introduction
Please carefully read the following Terms and Conditions relating to the use of Santa Clara Family Health Plan’s website and texting programs. For purposes of these Terms and Conditions, the terms “we,” “us,” and “our” refer to Santa Clara Family Health Plan (SCFHP).
By using the website, you are consenting to be bound by the Website Terms and Conditions as detailed below. If you do not consent, please do not use this website. These Terms and Conditions are subject to change from time to time, as deemed necessary by SCFHP. Continued use of the website after any such changes shall constitute your consent to such changes.
The Texting Program Terms and Conditions apply when you provide prior express consent to receive text messages from SCFHP, or our agents, contractors, or vendors (collectively referred to as, “us” or “we” or “our”). If the Texting Program Terms and Conditions are not acceptable to you, your recourse is to opt out of receiving text messages. Please see the Texting Program Terms and Conditions section below for more details.
Website Terms and Conditions
The information contained in this website is provided "as is," without any express or implied warranties, including but not limited to, warranties of merchantability or fitness for a particular purpose. SCFHP does not guarantee that access to this website will be uninterrupted or error free. Unless otherwise required by applicable law or regulation, information on this website may contain inaccuracies or errors and SCFHP has no obligation to update this site. Accordingly, such information may be out of date. BY ACCESSING THIS SITE, YOU AGREE THAT UNDER NO CIRCUMSTANCES SHALL SCFHP BE HELD LIABLE FOR ANY DIRECT OR INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES THAT MAY ARISE FROM YOUR USE OF, OR INABILITY TO USE, THIS WEBSITE. Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages. In such jurisdictions, our liability is limited to the greatest extent permitted by law.
SCFHP does not guarantee or warrant that files accessed on this website, and/or available for downloading from this site, are or will be free of viruses, worms, Trojan horses, or other contaminating or destructive properties. Any access and/or downloading of information from this site is at your own risk.
The health information and other information on the SCFHP website is general in nature. It is provided as a public service for informational purposes only. This information does not constitute medical advice or legal advice or professional services. In particular, the health information on this site is not intended as a substitute for seeing your doctor or other professional advisor. Always consult your doctor if you have specific healthcare needs. Your doctor can provide necessary medical diagnosis and treatment. Your doctor may also be able to provide more up-to-date information than appears on this website. Do not rely on the information on this site to self-diagnose your illness. You should never disregard medical advice or delay seeking such advice because of anything you read on or through this website. Although we try to verify that the information on this website is correct, the information may be incomplete, inaccurate or outdated. SCFHP will not be responsible, under any theory of liability or indemnity, for your use of, or reliance on, the information on this site.
This website is not intended for persons under the age of 18. SCFHP makes no attempt to collect personal information from children under the age of 18. Therefore, this site is not subject to the Child Online Privacy Protection Act. If you allow your minor child or a child for whom you are a legal guardian to access and/or provide information to this website, you agree that you will be solely responsible for the online conduct of the minor child. You agree that you will be solely responsible for monitoring that child's access to, and use of, this website. You further agree that you will be responsible for any consequences of that child's use of this site.
SCFHP provides links to certain third-party websites that we believe may be of interest to our visitors. These links to non-SCFHP websites are provided for your convenience only. Unless otherwise required by applicable law or regulation, we do not control, nor are we responsible for, the content, accuracy or privacy policies of these linked websites. You understand and acknowledge that these non-SCFHP websites are accessed and used at your own risk.
The fact that we provide a link to a third-party website does not mean that we endorse, authorize or sponsor that website, neither are we affiliated with the third-party website's owners, sponsors, or operators. We reserve the right to terminate a link to a third-party website at any time.
You agree to indemnify, defend and hold harmless SCFHP, its governing board, partners, clients, employees, consultants, agents, officers and directors, from and against any and all claims, liabilities, penalties, settlements, judgments, fees (including reasonable attorneys' fees) arising from: (i) any content that you or anyone using your account may submit, post or transmit to the website; or (ii) your violation of these Terms and Conditions.
Personal information submitted to us will be treated in accordance with our Privacy Policy.
This website's content is copyrighted and protected by copyright laws, trademark laws, the laws of privacy and publicity, and communication regulations and statutes. Any unauthorized or unlawful use of the website is expressly prohibited, including but not limited to, posting on or transmitting to or from this website any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material, or any other content that could give rise to any civil or criminal liability under the law. You may print a copy of the information contained herein for your personal use only, however, you may not:
- Use the names Santa Clara Family Health Plan, Santa Clara County Health Authority, SCFHP or our logo, registered or unregistered, in any way, including in advertising or publicity pertaining to distribution of materials on this website;
- Hyperlink to this website, reproduce or distribute the text or graphics to others;
- Substantially copy the information onto your own server; without the prior written permission of SCFHP, and then only if any and all copyright, service marks and other proprietary notices are kept intact. You may request permission by sending a request to:
Santa Clara Family Health Plan
Marketing Department
PO Box 18880
San Jose, CA 95158
or via email to mediarelations@scfhp.com.
SCFHP is the County Health Authority for Santa Clara County, California. SCFHP was created by County ordinance and is a public agency. SCFHP's legal name is the Santa Clara County Health Authority, doing business as Santa Clara Family Health Plan. But SCFHP and the County of Santa Clara are separate legal entities. The County and its officials, employees and agents are not responsible for the obligations of SCFHP. SCFHP does not intend to, nor do they have the power to, confer on any person or entity any rights or remedies against the County or any officials, employees or agents of the County.
SCFHP is licensed by the California Department of Managed Health Care and is authorized to do business in Santa Clara County, California, only. Information that SCFHP publishes on this website may contain references or cross-references to products, programs or services of SCFHP that are not available in your county, state or country. The products referred to on this website may be offered and sold only to persons residing in Santa Clara County, California.
If you access this site outside of the United States, you are responsible for compliance with U.S. and local law, if local laws are applicable. No software may be downloaded or otherwise exported in violation of U.S. Export Control Laws.
If you have any questions or comments about these Terms and Conditions or otherwise need assistance, please see the Contact us section of this website for the address and telephone numbers of SCFHP.
Please review these Terms and Conditions periodically for changes and updates. SCFHP reserves the right to make changes to any section of the website or these Terms and Conditions, as deemed necessary in its sole discretion.
Texting Program Terms and Conditions
Text messaging campaigns are conducted with your prior express consent. We use a third-party vendor to help us manage our text messaging communications with you. At any time, and even if you have expressly given us permission to send text messages to you, you may communicate your desire not to receive additional text messages by following the stop or opt-out instructions in the text message or by contacting SCFHP’s Customer Service line.
- Your participation in SCFHP’s Texting Program, also referred to as the Wireless Text Message Services (the “Services”), is governed by the Terms and Conditions below. Use of the Services means that you have agreed to accept these terms, which are effective on the date you agree to participate. When you opt-in, you can expect to receive different healthcare notifications, such as, important reminders about your health care and coverage, and information about health and wellness. Message frequency varies.
- These Terms and Conditions are subject to change. SCFHP reserves the right to update or amend these Terms and Conditions at any time. In the event you do not agree with the updated Terms and Conditions, you may opt out of receiving text messages from SCFHP.
- SCFHP or its service provider may, at its sole discretion, terminate, adjust, or suspend the Services or any portion thereof, for any user for any reason. You can also terminate or suspend the Services at any time by texting the word “STOP” to 602055 to unsubscribe. For Help text HELP to 602055 or you can also call 1-800-260-2055 to reach SCFHP Medi-Cal Customer Service or 1-877-723-4795 to reach SCFHP DualConnect Customer Service.
- You must be at least 18 years old to be eligible to use the Services. SCFHP does not charge for the Services, however, message and data rates may apply. For example, your cellular phone service provider may charge you to receive wireless text messages. Neither SCFHP, nor its vendors, will be held responsible for any charges related to the use of the Services. You agree that you are responsible for paying your carrier’s charges to use the Services. SCFHP and Carriers are not liable for delayed or undelivered messages.
- SCFHP PROVIDES THE SERVICES "AS IS" WITH NO WARRANTIES OF ANY KIND. SCFHP EXPRESSLY DISCLAIMS ANY WARRANTY, EXPRESS OR IMPLIED, REGARDING THE SERVICES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICES WILL BE SECURE, UNINTERRUPTED OR FREE OF ERRORS, VIRUSES OR OTHER HARMFUL COMPONENTS.
- UNDER NO CIRCUMSTANCES WILL SCFHP OR ITS EMPLOYEES, OFFICERS, OR DIRECTORS BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES ARISING OUT OF OR IN CONNECTION WITH USE OF THE SERVICES WHETHER OR NOT SCFHP HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
- If you are dissatisfied with the Services or any content on any of SCFHP text messages, or with these Terms and Conditions, your sole and exclusive remedy is to discontinue using the Services. You acknowledge, by your use of the Services, that your use of the Services is at your sole risk.
- You agree to indemnify, defend and hold harmless SCFHP, its governing board, partners, clients, employees, consultants, agents, officers and directors, from and against any and all claims, liabilities, penalties, settlements, judgments, fees (including reasonable attorneys' fees) arising from (i) your use of the Services; (ii) your violation of these Terms and Conditions; and/or (iii) any violation or failure by you to comply with all laws and regulations in connection with the Services.